Data Center Operations Manager

Summary: 

The Data Center Operations Manager is responsible for overseeing the day-to-day operations and maintenance of the organisation’s mission-critical data centre facilities. This includes managing the data centre operations team, ensuring uptime and availability of all data centre systems and infrastructure, and collaborating cross-functionally to support the data centre needs of the business.

Key Responsibilities:

• Manage and lead the data centre operations team, including technicians, contractors and vendors
• Plan, direct and coordinate all activities related to operating and maintaining data centres, server rooms and associated infrastructure (power, cooling, fire suppression, etc.)
• Monitor data centre performance, identify issues, and drive incident response/resolution
• Ensure adherence to operational procedures, processes and service level agreements
• Liaise with internal teams and external vendors for preventative maintenance, upgrades and expansions
• Develop and manage operational budgets and forecasts for the data centre facilities
• Establish policies and standards related to data centre operations and maintenance
• Conduct audits and ensure compliance with industry regulations and security protocols
• Implement improvements to increase efficiency, reliability and cost-effectiveness
• Provide training to develop and upskill the operations team

Requirements:

• Bachelor’s degree in Computer Science, Engineering, IT or related field
• 7-10 years of hands-on data centre operations and infrastructure management experience
• 3-5 years of experience managing and leading a technical operations team
• Expert knowledge of data centre design, operations and infrastructure components
• Proficiency with data centre monitoring, management and ticketing systems
• Strong problem-solving, project management and decision-making abilities
• Excellent communication, leadership and stakeholder management skills
• Knowledge of data centre compliance regulations, standards and best practices
• Professional data centre certification(s) preferred (CDCP, CDFOM, etc.)

This is a leadership role overseeing all aspects of highly available and redundant data centre operations. The ideal candidate will be a subject matter expert with proven experience managing a world-class data centre facility.